FAQ order & delivery

Shipping & delivery

We usually deliver immediately available items within 1-3 working days. For shipping outside Germany it takes 2-5 working days.

We also deliver to many neighboring countries in Germany:

Austria, Belgium, Luxembourg, Netherlands, Czech Republic,
France (without overseas territories), Denmark (without Greenland),
Italy, Hungary, Poland, Slovakia, Slovenia
Spain, Ireland, Portugal, Sweden

Due to costly customs processing, legal obligations and high shipping fees, we do not offer delivery outside the EU.

Switzerland is an exception. There we offer convenient and cheap delivery through the service of MeinEinkauf.ch.

From an order value of 39 EUR including VAT, there are no shipping costs within Germany. Below 39 EUR, we charge 4.99 EUR. In the event of a return, we will refund the costs or arrange for a free return. 

For shipping outside Germany we charge the following flat rates:

  •     9.99 EUR Austria, Belgium, Czech Republic, Denmark (without Greenland), Luxembourg, Netherlands
  •     12,99 EUR France (without overseas territories)
  •     15.99 EUR Italy, Hungary, Poland, Slovakia, Slovenia
  •     18.99 EUR Spain, Ireland, Portugal, Sweden

If shipping costs apply, the exact amount will be displayed before you submit your order.

To check the delivery status of your order, call up the shipping confirmation that you received by e-mail. For every parcel that is sent to you, you will receive a dispatch confirmation including a link to the shipment tracking. This way you always know where your parcel is and how long it will take to get to you. If you enter your mobile phone number, you will also receive an SMS with a link to the forwarder's parcel tracking service. 

We ask for your understanding that a subsequent change of the delivery address is not possible. Orders are processed immediately and therefore it is unfortunately not possible for us to guarantee a change.

After handover to our forwarder, you will receive an e-mail notification with the tracking code to track the parcel. If you provide your mobile phone number, you will also receive an SMS with a link to track the parcel. 

If the specified delivery address cannot be found or your shipment cannot be delivered, the shipment will be returned to us. As soon as we have received the shipment again and it has been checked, it will be credited to you via the method of payment you have specified.

We ship our items with our shipping partner DPD.

Use this text to answer questions in as much detail as possible for your customers.

Your shipment could not be delivered according to the tracking system? This can have various causes. Please contact us via our contact page We will then look at your order together and arrange a new delivery if necessary.


Cancellations are possible as long as your order has not yet been processed in our warehouse. Our warehouse is very fast in booking, so sometimes it is no longer possible to cancel after a few minutes. The quickest way to do this is to call up the relevant order in your customer account and select the option to cancel. Unfortunately, it is not possible to cancel individual items from a planned delivery. After your request, you will receive a separate e-mail about the status of your cancellation request. If you have any questions, please contact our customer service on +49 3546 8925.


You can choose between the following payment methods: Visa, Mastercard, American Express, Maestro, Shopify Payments, Apple Pay, Google Pay and PayPal.

If payment by credit card is not possible, this may be due to various reasons. For example, an input error, an invalid card, lack of verification, or even a technical error on our side. We will not be given any reasons or credit card details. Alternatively, we offer the following payment options: Maestro, Shop Pay, Apple Pay, Google Pay and PayPal.

We do not offer tax-free orders. The sales tax or VAT is shown on our invoices.

The One-Stop-Shop (OSS) procedure of the EU is used. We therefore show the VAT of the country of delivery. All prices in the shop already include taxes.

You will receive an invoice by e-mail directly after your order has been completely shipped.

All prices include the prescribed value added tax (VAT). The VAT is shown on our invoices. The VAT rate of the country of delivery will be taken into account.

Return & Refund

Contact us via our contact page. Please also tell us your order number so that we can process your request as quickly as possible. We will then send you the return slip and the return label. There are no costs for returns from Germany. And it's as simple as this:

  1. Make sure you put the item in its original packaging in the parcel. 
  2. Fill out the returns form and enclose it.
  3. Stick the returns label on the sealed parcel. 
  4. Then all you have to do is hand in the parcel at the nearest DHL shopor to the DHL courier.

For returns from outside Germany, the possible service varies and you may have to pay for the return shipping. Please contact us.

Unfortunately, a direct exchange of a returned item is not possible. As soon as we have received the returned item and it has been checked, we will issue a credit note in the way you have specified as the method of payment. Now simply order the item again.

In the event of a defect, the item will of course be exchanged for the same one.

If an item delivered by us is not in order in any way, you can of course return it to us free of charge. Contact us via our contact form or simply send us an email to info@feintech.eu. Please also state your order number so that we can process your complaint as quickly as possible. We will then send you the return slip and the return label. This way you will not incur any costs. As soon as we have received the item and checked it, we will credit it to your account using the method of payment you specified. Now simply order the item again.

At FeinTech, you have 30 days after receiving your order to return items to us. You can find more information on the right of withdrawal and returns at FeinTech in the Terms of Use.

At FeinTech, you have 30 days after receiving your order to return items to us. For more information on the right of withdrawal and return at FeinTech, please see the terms of use.

The exact delivery address to which the return should be sent will automatically be pre-printed on the return label. We will send you the returns label by e-mail.

Return address:

Radensdorfer Hauptstr. 45 a
15907 Lübben (Spreewald)

Product questions


Dolby Atmos is a new audio format from Dolby that can only be transmitted via an HDMI cable connection. The format can use the Dolby Digital Plus codec and is streamable.

  1. The playback hardware (media player, PC, TV) and the sound system must support Dolby Atmos.
  2. The respective playback app must support Dolby Atmos.
  3. The selected subscription must support Dolby Atmos (e.g. Netflix Premium).
  4. The film or game must support Dolby Atmos sound for the respective sound track In most cases, this is only the original language, i.e. English.
  5. If the signals are split by HDMI splitter or matrix switch, a management must ensure that Dolby Atmos is enabled. Or all connected devices must support Dolby Atmos.

There are unexpected limitations to this: The Netflix app on the Fire TV Stick does not support Atmos. Amazon Video only delivers Atmos at Ultra HD resolution. Apple TV and Xbox deliver Dolby Atmos with high bandwidth, which is not transmitted via HDMI-ARC but in eARC. Please check with you devices.

A media player can only output a certain audio-video signal. If this signal is distributed to 2 TVs, for example, each TV therefore receives exactly the same signal. Even if one TV is an Ultra HD device and the second TV supports only Full HD, standard HDMI splitters deliver the same signal to both TVs. You therefore only see Full-HD on both, the weaker TV limits the better one.

This works better with a Feintech splitter: Our HDMI splitters and the 4x2 HDMI matrix switch have a scaling function. This is ideal for integrating an older TV or video projector. When a media player outputs an Ultra HD signal, an Ultra HD TV receives the video signal in full 2160p resolution. The splitter simultaneously delivers the video signal in 1080p for a second Full HD screen.

All other video characteristics are retained. 2160p 60Hz thus becomes 1080p 60Hz.


  • If the player delivers HDR or Dolby Vision, this is also included in the 1080p signal. A Full-HD TV ignores HDR, but reproduces the Dolby Vision signal with distorted colours.
  • Older video projectors can sometimes only process video signals up to 1080i or only 1080p 30Hz and then deliver no picture.
  • Other resolutions such as 1440p are not scaled.
  • It cannot be scaled to 720p or 1080i, only to exactly to 1080p.

It has become common practice to designate a video signal according to the number of vertical pixels, i.e. lines. 1080p corresponds to a resolution of 1920 pixels horizontally and 1080 pixels vertically. This is also referred to as Full-HD. An Ultra-HD or 4K screen has four times as many pixels and has a resolution of 3840 x 2160 pixels. Video resolutions for consumer electronics use a 16:9 aspect ratio.

The "p" in 1080p stands for full frames. With 1080p, the complete picture or frame is transmitted. With 1080i, half-images are delivered. The first frame delivers lines 1,3,5,7 etc., the second frame delivers lines 2,4,6,8 etc. This has its origins in analogue television. Nowadays, full frames are standard.  Sometimes you still come across a resolution of 720p, which is called "HD ready". That is 1280 x 720 pixels.

With the Xbox and PCs, additional video resolutions can be output. Such special formats are not supported by all televisions and HDMI distributors.

Since 2011, the Audio Return Channel has been available. The usual set-up of a home cinema system looks like this: Media player > AV receiver (or soundbar) > TV set. The media player delivers picture & sound to the AV receiver, which outputs the sound and passes the signal on to the TV. The TV then basically only takes care of the picture. Nowadays, the apps of streaming services such as Netflix, Amazon Prime, Disney+, Maxdome or Dazn play an important role. These offer 5.1 sound or even Dolby Atmos much more frequently than conventional TV broadcasts.

For playback via an external sound system (AV receiver or soundbar), the sound can be transmitted in the opposite direction via HDMI. The signal path is then from the TV to the AV receiver. For this, the TV uses the same HDMI cable as in normal operation. The signal direction must therefore be switched. As a rule, only one of the TV HDMI sockets can do this; this HDMI input on the TV is labelled ARC. The sound is then routed to the HDMI output of the AV receiver or soundbar.

The sound system HDMI output with HDMI-ARC cannot be connected to a usual HDMI splitter or switch. Only the usual HDMI inputs are suitable for this. If a soundbar has only one HDMI connection, it is almost certainly the HDMI-ARC connection for the TV.

HDMI-eARC is the successor to "extended Audio Return Channel" used since 2020, which can also transport HD audio formats and PCM51/71.

Not if the external player is connected to the sound system. Then the normal HDMI connection is used, which supports all audio formats.

HDMI-ARC or HDMI-eARC are only used if the sound system is connected to the TV and 

  • the TV itself supplies the signal (for example, from an app or TV tuner)
  • an external player is connected directly to the TV.

 HDMI-eARC is only required if Dolby Atmos is played from an Xbox, PC, Blu-ray or Apple TV 4K and must be routed through the TV.


The EU has changed the classification in September 2021. Until then, almost all our LED luminaires had the energy efficiency class "A+" on a scale from "E" to "A++".  So a luminaire that was still in class "A+" in August is in "G" one month later, even though nothing has changed about the luminaire.

The new categories - now from G to A - are intended to encourage manufacturers to innovate. As a result, there are currently only luminaires in the poor classes. It is similar for televisions and other household appliances with the energy efficiency classes.

The colour temperature is a measure to objectively determine the colour impression of a light source. The unit of measurement is Kelvin (K). A low colour temperature corresponds to a warm, yellowish light tone. A high Kelvin value corresponds to a cold white, bluish light.

  • Classic incandescent lamps have about 2700 K.
  • Daylight in the sun corresponds to about 5000 K.
  • Daylight in cloudy conditions corresponds to about 7000 K.

Bluetooth audio

If Bluetooth devices do not pair, please first try to reset the connection memory of the devices. With our adapters, this is done as follows:

This is how you reset the ABT00101:

Switch off the ABT00101 via the large MFB button and change the mode within 3 seconds. If TX was set, switch off and immediately switch to RX mode. Then switch the ABT00101 on again briefly and then off. This deletes the connection information. Now set the desired mode (TX or RX) and pair your device again.

This is how you reset the ABT00102:

Set the slide switch to TX and power the ABT00102 via USB. Then press and hold the + button for 7 seconds. The two LEDs TX and RX now light up twice briefly. The memory has now been deleted and the Bluetooth Audio Adapter reset has been carried out.

While you pair the devices again, please make sure that no third device has Bluetooth Audio activated.