The manufacturer of the FeinTech brand ( Spreewald Kommunikationstechnik GmbH ) grants a 2-year guarantee on the goods advertised with the guarantee promise. The warranty period begins with the invoice date. The manufacturer's warranty covers the Federal Republic of Germany. If material or manufacturing defects occur during this period, the manufacturer, as the guarantor, grants one of the following services at its discretion within the scope of the guarantee:

  • free repair of the goods or
  • free exchange of the goods for an equivalent item (possibly also a successor model if the original goods are no longer available).

In the event of a warranty claim, please contact the guarantor:

Spreewald Kommunikationstechnik GmbH (short: SKT)
Radensdorfer Hauptstrasse 45a
15907 Lübben
Telephone: 03546 239 88 55

Warranty claims are excluded in the event of damage to the goods

  • abusive or improper treatment
  • Environmental influences (humidity, heat, overvoltage, dust, etc.)
  • Failure to observe any safety precautions
  • Non-observance of the operating instructions
  • Use of force (e.g. hit, push, fall)
  • unauthorized repair attempts
  • normal wear and tear

A claim under the guarantee presupposes that the guarantor is enabled to check the guarantee case by sending in the goods at his request. It is important to ensure that damage during transport is avoided by using appropriate packaging.

To apply for the guarantee, you must provide us with proof of purchase upon request (e.g. by enclosing a copy of the original invoice for the goods sent in). We ask for your understanding that we can refuse the guarantee service without providing proof of purchase, since the proof is used to calculate the guarantee period. You must also provide the name and address of the seller if this data does not result from the transmitted proof of purchase or if the data there is no longer up-to-date.

In any case, the guarantee is processed free of charge for you. Any shipping costs you may have paid will be reimbursed by us.

A notice:
Your statutory rights in the event of defects are not restricted by this guarantee promise and you can make use of them free of charge. Any existing statutory warranty rights towards us remain unaffected by this guarantee promise.