FAQ
Product Advice & Problem Solving
How do I find the right product for my needs?
How do I find the right product for my needs?
We are happy to help you find the right product for your setup!
You can reach us by phone at +49 3546 239 88 55 or submit a ticket via our FeinTech Helpdesk .
Our support team will be happy to advise you!
How do I install my product and what can I do if I have problems?
How do I install my product and what can I do if I have problems?
Installing our products is usually quick and easy. In our FeinTech Helpdesk you will find detailed instructions and step-by-step explanations to help you with the installation. If you still encounter problems, we offer helpful troubleshooting tips.
If the problem persists, you can contact our support team at any time. You can reach us by phone at +49 3546 239 88 55 or via a support ticket in the FeinTech Helpdesk . Our team is ready to help you quickly and competently!
How does the warranty work for my products?
How does the warranty work for my products?
Our products come with a statutory guarantee of 2 years, which is valid from the date of purchase. If a product is defective or not working properly within this period, you can make a claim under the guarantee. Please contact us via a support ticket in the FeinTech Helpdesk or call us so that we can help you process your guarantee request. In the event of a guarantee claim, we will examine the product and offer you either a repair, an exchange or a refund.
You can find further details about our warranty conditions here .
Shipping & Invoice
How long does it take to ship my order?
How long does it take to ship my order?
We usually deliver items that are immediately available within 1-3 working days. For deliveries to other European countries, it takes 2-5 working days.
What shipping options are available and how much are the shipping costs?
What shipping options are available and how much are the shipping costs?
We ship your order with DHL and DPD . You can conveniently have your delivery sent to a DHL Packstation if you prefer.
Within Germany we offer free shipping for orders over 39 EUR (incl. VAT). For orders under 39 EUR we charge a shipping fee of 4.99 EUR . For deliveries to other European countries we offer free shipping for orders over 150 EUR . For orders under 150 EUR different shipping fees apply.
You can find further information about shipping and shipping costs here .
How can I track my order?
How can I track my order?
As soon as your order has been shipped, you will receive an email from us with a tracking number and a link where you can view the current status of your delivery. If you have any problems tracking your shipment, do not hesitate to contact us.
How do I receive my invoice?
How do I receive my invoice?
After completing your order, your invoice will be sent to you automatically by email. You will find it as a PDF document in the attachment.
Can I receive a net invoice with my VAT ID for an intra-community delivery?
Can I receive a net invoice with my VAT ID for an intra-community delivery?
It is currently not possible to automatically create a net invoice with VAT ID for intra-community deliveries in our shop. Please contact us directly before ordering so that we can create the invoice correctly for you. Simply open a ticket via our FeinTech Helpdesk and we will help you so that your order is processed according to the requirements.
Return & Refund
How can I return a product?
How can I return a product?
To return a product, please contact our customer service via a support ticket in the FeinTech Helpdesk . We will send you all the necessary information and a return label so that you can complete your return quickly and easily. Make sure that the product is in its original packaging and complete. For further details on returns, please see our Return Policy .
How long do I have to initiate a return?
How long do I have to initiate a return?
At FeinTech, you have 30 days from the receipt of your order to return items to us. For more information, see our Returns Policy .
To which address should I send the return?
To which address should I send the return?
The exact delivery address to which the return should be sent will automatically be pre-printed on the return label. We will send you the return label by email.
Return address:
SKT GmbH
Radensdorfer Hauptstr. 45 a
15907 Lübben (Spreewald)
Germany
How can I get my money back?
How can I get my money back?
Refunds are always made using the method you selected as the payment method. If you pay by credit card, we will refund the amount to your credit card account. When paying with PayPal, the amount will be credited to your PayPal account.
