Returns & Disposal
Waste electrical and electronic equipment, waste batteries and packaging must be collected, returned or disposed of in accordance with applicable legal requirements and local collection rules.
On this page you will find general information on how to return and dispose of FeinTech products, batteries and packaging responsibly.
Waste Electrical and Electronic Equipment
Separate collection of waste electrical and electronic equipment
Electrical and electronic equipment that has become waste is referred to as waste electrical and electronic equipment (WEEE).
Waste electrical and electronic equipment must not be disposed of with unsorted household waste. It must be collected separately and taken to an appropriate collection or take-back point.
Separate collection helps ensure that waste equipment can be properly treated and that suitable materials can be recovered and recycled.
Batteries, rechargeable batteries and lamps contained in waste equipment
Waste batteries and rechargeable batteries that can be removed from the waste equipment without damaging them should generally be removed before the equipment is handed over and collected separately.
Lamps that can be removed from the equipment without being destroyed should also be removed and collected separately where applicable.
Batteries, rechargeable batteries and light sources that are permanently installed in the equipment should remain in the device unless otherwise instructed by the relevant collection or treatment facility.
Lithium-containing batteries and rechargeable batteries can present a fire risk if handled incorrectly. Damaged, deformed, swollen, leaking or unusually hot batteries should no longer be used and must be handled with particular care.
Always follow the instructions provided by your local collection or take-back facility.
Returning waste electrical and electronic equipment
Consumers can return waste electrical and electronic equipment through designated collection and take-back systems.
Depending on the applicable national regulations, free return options may be available through:
- municipal or public collection facilities,
- retailers and distributors of electrical and electronic equipment,
- authorised collection or recycling facilities, or
- take-back systems provided in connection with the purchase or delivery of new equipment.
The exact conditions for free return, including possible limits relating to the type, size or quantity of equipment, may vary between countries.
Please follow the rules applicable in your country and the instructions provided by your local collection facility or retailer.
Returning products through FeinTech
Where FeinTech is required to provide or arrange a take-back option under applicable national legislation, we will make an appropriate return solution available.
If you would like to return a waste electrical or electronic product through FeinTech, please contact our Support team.
We will provide information about the return option available for your product and country.
You may also be able to return waste electrical and electronic equipment free of charge to municipal collection points, recycling centres, retailers or other authorised collection facilities in your area.
Data protection
Waste electrical and electronic equipment may contain personal or other sensitive data.
Before returning or disposing of a device, please delete all personal data stored on it whenever technically possible.
As the end user, you are responsible for deleting personal data from the device before disposal.
Crossed-out wheeled bin symbol
The crossed-out wheeled bin symbol indicates that electrical or electronic equipment must not be disposed of with unsorted household waste at the end of its life.
Instead, the product must be collected separately and taken to an appropriate collection or take-back facility.
Batteries and Rechargeable Batteries
Some FeinTech products contain coin cell batteries or small rechargeable lithium-ion batteries.
Waste batteries and rechargeable batteries must not be disposed of with unsorted household waste. They must be collected separately and returned to an appropriate collection or take-back point in accordance with local requirements.
Where a battery can be removed from a product without damaging it, it should be removed before the product is returned as waste electrical equipment. Permanently installed rechargeable batteries should remain in the device unless otherwise instructed by the relevant collection facility.
Safe handling
Lithium-containing batteries can present a fire risk if damaged or short-circuited.
Do not use batteries that are damaged, swollen, leaking or unusually hot. When returning coin cells or lithium-ion batteries, follow the safety instructions of the relevant collection point. Where appropriate, exposed battery terminals should be protected against short circuits, for example with suitable non-conductive tape.
Returning batteries
Waste batteries and rechargeable batteries can be returned to suitable local collection or take-back points, such as municipal collection facilities or participating retailers.
Where FeinTech is required to provide a take-back option under applicable national legislation, please contact our Support team. We will provide information about the appropriate return option for your country.
The crossed-out wheeled bin symbol indicates that batteries and rechargeable batteries must be collected separately and must not be disposed of with unsorted household waste.
Packaging
Packaging should be collected and disposed of separately after use in accordance with local requirements.
Where possible, separate the individual packaging components according to material.
Packaging made from paper and cardboard can generally be placed in the local paper and cardboard collection system. Other packaging components should be disposed of through the appropriate local collection system according to their material.
Collection and sorting systems differ between countries and regions. Please therefore follow the instructions provided by your local waste management authority or collection service.
Our product packaging
When developing new product packaging and revising existing packaging, we aim to use paper and cardboard for the complete product packaging wherever practicable. Our packaging is developed in accordance with applicable EU packaging requirements, including Regulation (EU) 2025/40 on packaging and packaging waste (PPWR).
Where product protection and technical requirements allow, we seek to avoid additional packaging components made from plastic or other materials.
This is not yet possible for every product and every packaging application. Our packaging must also provide adequate protection for the product during storage and transport.
Questions about returns or disposal?
Are you unsure how to return or dispose of a FeinTech product, battery or packaging?
Contact our Support team. We will help you identify the appropriate return or disposal option for your country and product.